Our office will be closed December 23-25th to spend Christmas with our families. Have a Merry Christmas!
Pay My Bill
SLRWD provides several ways to pay your bill.
The due date for all monthly charges is the 30th of each month. February is the only exception and then it is the 28th. The payment is considered paid when it is received by the District at its office. If payment is not received prior to the due date, a ten-percent penalty will be charged to your sewer account.
Pay Online
Steuben Lakes Regional Waste District customers can now view and pay their bill online 24/7 with a credit card, debit card or eCheck. This service is provided through InvoiceCloud, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on the InvoiceCloud link below and you will be instantly directed to InvoiceCloud. If you are using this service for the first time, you will be prompted to create an account prior to making your payment.
- To avoid any late fees, please allow 5-7 business days for payment processing.
- When making a payment you will need your Name and Account Number.
- According to the SLRWD Rate Ordinance, Section 18, subsection b, paragraph 2, sentence 2, Payment is considered made when it is received by the District at its office.
In the event of a returned item, your account will be debited the original amount of the payment plus $35.00 to cover any expenses incurred by our office. This will be in addition to any fees assessed by InvoiceCloud.
Electronic Fund Transfer Payments
For your convenience, we offer an automatic withdrawal program. This program is at no cost to the customer and offers the convenience and security of automatic withdrawals from a designated checking or savings account. Withdrawals are made four business days prior to the end of the grace period.
Fill out the EFT Authorization Agreement to set up your automatic payment and email the completed form to billing@slrwd.org.
Cancellation of EFT
Customers are required to notify the District twenty-one (21) days in advance of the electronic fund transfer date to cancel the Electronic Fund Transfer Authorization Agreement. The cancellation shall include the customer’s service address, sewer billing account number, and short message instructing to cancel the EFT. This can be emailed to billing@slrwd.org or mailed to our office at 8119 W 150 N, Angola, IN 46703.
Due Date
The due date for all monthly charges is the 30th of each month. February is the only exception and then it is the 28th. The payment is considered paid when it is received by the District at its office.
The District does not honor postmarked dates. There are no exceptions concerning weekends and holidays.
Delinquent User Fees Policy
The District shall send a letter notifying the customer that the delinquent user’s fees are two (2) months past due. The letter shall state that the delinquent user’s fees are due in full within 10 days. If the delinquent user’s fees are not paid within the 10 days, the District shall file a lien against the property and the user will be assessed attorneys fees, filing & release fees and any other expenses the District incurs to collect the delinquent user’s fees.
The District does not honor postmarked dates. There are no exceptions concerning weekends and holidays.
Billing & Administration FAQ’s
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The monthly sewer payment is due on the 30th of each month. February is the only exception and then it is the 28th. The payment must be physically received in the District office on or before the due date or the account will incur a 10% penalty. Our office does not honor postmarks. A drop box is located just to the right of the main entrance door of the District’s administrative office located at 8119 W 150 N, Angola IN.
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It is the responsibility of the homeowner to protect the sanitary sewer facilities on each property. Many times the damage is done by a contractor that the property owner hired to perform some type of work on the property.
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The Steuben Lakes Regional Waste District requires that all “Access to Public Records Act” requests to inspect and/or copy be in written form identifying with reasonable particularity the record being requested. Any person listed on the written request may inspect and copy the public records during the regular business hours of our agency if space is available and written request has been made. The District will notify the person making the request when the records will be available so the time can be scheduled for inspection and copying. Subject to the privacy laws.
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You must submit a letter to our office one week prior to the meeting describing in detail what you would like to discuss. If it is something that can be answered by the administrative staff you will not be placed on the meeting agenda. Many times the staff can promptly answer your questions.
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The Steuben Lakes Regional Waste District does not receive tax funds. The District operates from the monthly sewer rates collected called revenue.